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Integrating Event/Incident and Problem Management Change, Change, Change. What needs to change as IT organizations move towards sophisticated virtualized infrastructure? Event/Incident and Problem Management integration of course! Can You Believe It? With the Financial Markets in Turmoil, the Hosting Industry Continues to Thrive! I am participating in the 4th annual Hosting Transformation Summit in sunny Las Vegas today and have just listened to some heartwarming news from Dan Golding the head of Tier1 Research. Dan kicked off the morning with his Keynote "Managed Hosting and Colocation in 2009 and beyond." Q&A with Doug McClure: What Makes Business Service Management Successful? Our initial Q&A with Doug McClure, who took some time to answer some strategic questions on Business Service Management (BSM) Lite. Doug shares his thoughts on BSM and CMDB strategies for companies and how his stint in the U.S. Navy helped shape his future passion for BSM. Q&A with Doug McClure asks if BSM Lite is the Answer Doug McClure, Senior Managing Consultant for Business Service Management (BSM) and IT Service Management (ITSM) for the IBM Software Services for Tivoli (ISST) team at IBM Tivoli (part of Software Group (SWG)) answers questions on Business Service Management "lite." Network Skill Level Gap Is Growing But Growth Opportunities Abound! A recent IDC report sponsored by the Cisco Learning Institute reveals a huge networking skills gap is emerging in North America, which spells trouble for enterprises. Listen to this: "600,000 IT workers were needed to install, configure, manage and secure networks in North America in 2007, 14% of the total IT workforce." Q&A with Barry Cummings: InteropNet Help Desk Lead During Interop New York 2008 Hot Stage I had the opportunity to sit down with Barry Cummings, the team lead for the InteropNet Help Desk to talk to him about his experiences with Interop and EM7. Time Is Up- IPv6 OMB Mandate Three years ago, the OMB set a June 2008 deadline "by which all agencies' infrastructure (network backbones) must be using IPv6 and agency networks must interface with this infrastructure." Network Security -It Takes a Village While external attacks are certainly more malicious in intent, most of the internal ones ended up being due to misconfiguration or just plain misunderstanding. There Is No "I" in Network Monitoring By definition, a "team" is collection of people working together towards a universal goal. Partly based on the mnemonic - Together Each Achieves More - which values the togetherness of individuals; this well-meaning adage emphasizes the need to leverage the strengths of individual subject matter experts to maximize the efficiency and success of the team.